Subject: Mock Call Grace - 150378
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Thu, 20 May 2021 08:19:02 -0700 (MST)

Issue: Customer received a new DW Pro 2 and it was not charging. Agent asked the customer to FW update. She asked for the light status. Then advised for Reset to default. Customer did not want to go further and said he will check again to charge it and come back or return if it does not work. 

What went Well: She was very polite, enthusiastic, friendly with customer. Correct steps for reset and FW. 

What could be better: Should have started with Boost Charge but never advised the same. Incomplete troubleshooting for FCR. 

Regards, 
Pritish Nandi