Subject: RE: New RMA inquiry request - 149544
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Thu, 20 May 2021 07:31:03 +0000

Okay thanks for checking.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cjocg%40eposaudio.com%7Cfd5ccfd9b0ab478a468b08d7bb59979b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637183865770799008&sdata=BXMQynvX%2FuQWt3Zsuv3DB9h1nePJBhPUMMUDthkfJjw%3D&reserved=0> · Follow us here
<https://www.facebook.com/eposenterprise><https://twitter.com/eposaudio?lang=da><https://www.linkedin.com/company/eposaudio/mycompany/><https://www.instagram.com/eposaudio/><https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>

From: Pritish Nandi <[email-masked]>
Sent: 20. maj 2021 09:16
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Re: New RMA inquiry request - 149544

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

The agent added the exact address as per what customer has sent so this is not agents fault.

Agent does not have understanding of the Geographical location and would believe that the customer has sent the right information.

Regards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 20, 2021 12:38:18 PM
Subject: FW: New RMA inquiry request - 149544

FYI Incorrect address in RMA.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917755937907%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1MNfghZkDAqx9hJUXhOktOJoqA1lVsXW%2FavnWUDtDJs%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917755937907%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=prqQeWbgL4d4qwvgKpzRKNGVsHyqy%2Buzr9lmvv5Bubs%3D&reserved=0> · Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917755947901%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=U%2BbcLmKMVgT1s%2BZnpUJchW3g7x%2FTVkARQZUC3e2r0ew%3D&reserved=0><https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio%3Flang%3Dda&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917755947901%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dDo2%2F05sdhVdL%2FzRytPGtzaudFLNvb1kP3TuYzUjVxg%3D&reserved=0><https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2Fmycompany%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917755957895%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XN616ykeb%2FaD8NkCJXgJf552RfNM8SGy43IDhOLHebg%3D&reserved=0><https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917755957895%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8XRoTfTFlYEm1Ca7MUTtg%2B6sOTW0q1Teqk8QE9v3Z4A%3D&reserved=0><https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917755967890%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BSx1SLByppA%2BubL2bXdYTRY8ACncpDpgaUbX4bbWjTQ%3D&reserved=0>

From: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Sent: 19. maj 2021 17:14
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>
Cc: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 149544

Hi

Replacement order is SUK000006459.

Please note the below address should read 17 Cotmans Close, Hayes UB3 3PR.  This is not in London.  As previously stated the address needs to be 100% correct or this causes problems with UPS.

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
[Signatur-banner_basic_ATC]

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917755967890%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=J1c%2BzOHiLHcxQvdKB7lbKLavl3s%2Fj0Y2vJJs0kzzGyw%3D&reserved=0> · Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917755977887%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hkDRa7ck%2Bt9CFMSFypKC6LrJZvgUJjMmN5zaZuPMi%2FI%3D&reserved=0>  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FEpos_audio&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917755977887%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XZpVcEDvSrXKLuetvP%2FBBH28S3e%2FWQ4M4n08GVRDGYI%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917755987881%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gN%2BHyKhTgt6duCM0iOwzrDmT4CGPusvjnng8JS2S7KI%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917755987881%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=a4mle53G%2Fx8H2htL8p7nxGMAAmnyXp9Xa2wI4vNkOPM%3D&reserved=0> · Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917755997878%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vHcAIo031u98ENSuQx%2BtjTjQ88CCQ203%2Bbne%2B%2FOmVTc%3D&reserved=0>  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FEpos_audio&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917756007867%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Jqq9YcTCBx6QqI1CqWdvHRqYi4gefzpvSpwvZTqzVUw%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917756007867%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=V%2BP1SSooDWIpX9t0LjXJFZP%2BTKHvnRJLjiSDnUPXFcc%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917756017866%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9CBCcYjrHnGvcODDVZ1ZAlSplUcS2aDJpclepWJT7u0%3D&reserved=0> · Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsennheisergaming%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917756017866%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SJy0sbjBmYd4xm%2BQ4ueFLh6kPFacbg%2F%2FvjZLVhgfQos%3D&reserved=0>  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsennheisergaming%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917756027859%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pmCTzWlB4MSKUNyzrY7tqsQLSPjEPVFBqF32mqBrPv4%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fsennheisergaming&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917756027859%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3OTxET3uuA%2BNxu1XWcw3T7nbiEk7rv3LICSbTrWH2Uc%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSennheiserGamer%3Fs%3D20&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917756037855%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kzEUFzwHzQnX4ZZUQiPPI2myLp9n6TwFCjHFj8pq%2B18%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C9d3a90ca1cfd417bc79d08d91b5f255b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637570917756047847%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ddYQruRTJnsXrZh3Jxd6XiTimDlzEmEm1zs%2BA1920TI%3D&reserved=0>

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 19 May 2021 16:03
To: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 149544

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark: Damaged cable will not be return

Company Name:
Name: TAHA ALMEHDI
Phone: 07737638646
Email:[email-masked]​ ​
Address line 1: 17 cotmansclose
Address line 2:
Postal Code: UB3 3PR
City: London
State/Province: Middlesex
Country: EMEA::UK

Products and quantities
Article nr. (Quantity):
Article nr. for replacement: 506506(1)
Article nr. for return:

Process: gaming_warranty_snow
Stock location: gaming_warranty_main

Is This a Warranty: 1
 Conversation ID: 4cc1fe2d-b8b3-11eb-b4f5-fe9cc0d7f7ac 4cc1fe2d-b8b3-11eb-b4f5-fe9cc0d7f7ac 7f8600d