Subject: Zendesk ticket Subject lines
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Wed, 19 May 2021 09:42:08 +0000

Hi Pritish,

I have reviewed few random tickets, one common problem is not writing the correct issue in the subject line or using generic words like defective, broken, no connection and not following the Subject line guidelines(Product, Environment, Issue). I have just noted down few tickets but there are many tickets with no proper subject line.

We can justify that “No sound A side” is correct as it is very close to “No sound in the left ear cup” but writing the exact issues will help L2 to take actions and report the issues to Quality.

Ticket number
subject
Actual Issue
141952
GSP 600, PC, Sound cutting
No sound in the left ear cup
148672
GSP 600, Pc, No sound left side
No sound in the left ear cup
150022
Unable to open Gaming suite
Same
149897
GSP 670, Dongle Defective
Dongle not recognized
149922
GSP 600, Damaged HS
Headband breaks near the ear cup
149892
GSP 302, PC, sound cutting A side
No sound in the left ear cup

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/jp/gaming/products/gsp-602-1000414>

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