Subject: RE: Customer needs help
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Tue, 18 May 2021 10:57:40 +0000

Hi Pritish,

We can collect the headset to HQ, test it and then replace.

Please ask Daniele to make return label to my address, he has my details.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/jp/gaming/products/gsp-602-1000414>

eposaudio.com · Follow us here
<https://www.eposaudio.com/>
​<https://www.facebook.com/eposaudiogaming/><https://twitter.com/eposaudiogaming><https://www.linkedin.com/company/eposaudio/mycompany/><https://www.instagram.com/eposaudiogaming/>​<https://www.youtube.com/user/sennheisergaming><https://www.linkedin.com/company/eposaudio/>

From: Pritish Nandi <[email-masked]>
Sent: 18. maj 2021 12:46
To: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Re: Customer needs help

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Josephine,

Please advise if we could replace the HS.

This is a replacement headset and the customer has a new issue with it. We have exhausted troubleshooting.

Regards,
Pritish
________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 18, 2021 2:55:50 PM
Subject: FW: Customer needs help

Hi,

Please check the ticket and assist the customer further.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Cjvdo%40eposaudio.com%7C67c424aff65447e125c908d919ea1142%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637569315383349356%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IfELCAuQDVE2HI8PWmIG2mS8ocdAu1PL%2FvdIFjt%2FB0E%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Cjvdo%40eposaudio.com%7C67c424aff65447e125c908d919ea1142%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637569315383349356%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HRQvu2fX8TcAHjpQTWh5PjaRbPPX6LgdmCQsG%2BFJG7A%3D&reserved=0> · Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Cjvdo%40eposaudio.com%7C67c424aff65447e125c908d919ea1142%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637569315383359351%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sg5GLcgHVk1vHW%2FAssGh0h2MmLaZlSjavoMMgDa%2B4e8%3D&reserved=0><https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio%3Flang%3Dda&data=04%7C01%7Cjvdo%40eposaudio.com%7C67c424aff65447e125c908d919ea1142%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637569315383359351%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Uw6hqg%2BPSdqqXLUIoOKb2UcIpAO9Df14JQg60EuoVTk%3D&reserved=0><https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2Fmycompany%2F&data=04%7C01%7Cjvdo%40eposaudio.com%7C67c424aff65447e125c908d919ea1142%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637569315383369344%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yzmCUU7QltlBPQv8PC4h06flz9NNXTnInD6yMyFi4bE%3D&reserved=0><https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Cjvdo%40eposaudio.com%7C67c424aff65447e125c908d919ea1142%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637569315383369344%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TGsO9JSafi%2BJQGEaA%2FtHkGLIEeSOyEkotxGUo8DSMMI%3D&reserved=0><https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Cjvdo%40eposaudio.com%7C67c424aff65447e125c908d919ea1142%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637569315383379340%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QHkziZPy1zXlQricnGmxlICoFngSupfG%2Bsw9W3T43SM%3D&reserved=0>

From: Gabriele Rose (EPOS) <[email-masked]<mailto:[email-masked]>>
Sent: 18. maj 2021 11:14
To: SeCom DK Gaming Help <[email-masked]<mailto:[email-masked]>>
Cc: Jan Wolf (JAWF) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: Customer needs help

Hi Team,

I just had a call from a very dissatisfied customer. The customer feels not understood by EPOS and left alone with his problem.
The headset does not work on one side and he was told that the problem was his PC.
I would ask you to contact Mr. Rübe again.

Phone: +49 26229754982

Fall Nr. 148898

Thank you very much.

Best regards
Gabi