Subject: Re: Customer needs help
From: Pritish Nandi <[email-masked]>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Tue, 18 May 2021 03:45:31 -0700 (MST)

Hi Josephine, 

Please advise if we could replace the HS. 

This is a replacement headset and the customer has a new issue with it. We have exhausted troubleshooting. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, May 18, 2021 2:55:50 PM 
Subject: FW: Customer needs help 

Hi, 

Please check the ticket and assist the customer further. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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From: Gabriele Rose (EPOS) <[email-masked]> 
Sent: 18. maj 2021 11:14 
To: SeCom DK Gaming Help <[email-masked]> 
Cc: Jan Wolf (JAWF) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: Customer needs help 

Hi Team, 

I just had a call from a very dissatisfied customer. The customer feels not understood by EPOS and left alone with his problem. 

The headset does not work on one side and he was told that the problem was his PC. 

I would ask you to contact Mr. Rübe again. 

Phone: +49 26229754982 

Fall Nr. 148898 

Thank you very much. 

Best regards 

Gabi