Subject: FW: Customer needs help
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Tue, 18 May 2021 09:25:50 +0000

Hi,

Please check the ticket and assist the customer further.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>

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From: Gabriele Rose (EPOS) <[email-masked]>
Sent: 18. maj 2021 11:14
To: SeCom DK Gaming Help <[email-masked]>
Cc: Jan Wolf (JAWF) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Customer needs help

Hi Team,

I just had a call from a very dissatisfied customer. The customer feels not understood by EPOS and left alone with his problem.
The headset does not work on one side and he was told that the problem was his PC.
I would ask you to contact Mr. Rübe again.

Phone: +49 26229754982

Fall Nr. 148898

Thank you very much.

Best regards
Gabi