Subject: Mock Cal Rosette: 149579
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Mon, 17 May 2021 07:09:08 -0700 (MST)

Issue: The customer was not getting call control via GXP 2170 with D10 Phone headset. Puchased recently. He was using CEHS AV 04 cable. 

What went well: 
Asked HS model and DP model 
Asked for duration of the issue 
checked CG for compatibility 
Placed on hold correctly with proper protocol 
Asked for cable 
asked for dip switch and ABC switch 
Asked for FW update 
Explained about EC. 
Guided on call from where they can download the EC software. 
Advised to test FW update first and get back to us. 
Took email and name and stated that she will email back. 

What could have been improved: 
Should have confirmed the phone number on call. 
crosstest was not performed or asked. 

Regards, 
Pritish Nandi