Subject: RE: Phone test - 17th May
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Mon, 17 May 2021 07:34:02 +0000

Hi Ashish,

Thank you.

We will fix the Austria and German phones by today. Australian number is working for me as usual. Could you please try to call the Australian number from any other phones?

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/jp/gaming/products/gsp-602-1000414>

eposaudio.com · Follow us here
<https://www.eposaudio.com/>
​<https://www.facebook.com/eposaudiogaming/><https://twitter.com/eposaudiogaming><https://www.linkedin.com/company/eposaudio/mycompany/><https://www.instagram.com/eposaudiogaming/>​<https://www.youtube.com/user/sennheisergaming><https://www.linkedin.com/company/eposaudio/>

From: Ashish Dabral <[email-masked]>
Sent: 17. maj 2021 09:25
To: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha <[email-masked]>; Pritish Nandi <[email-masked]>
Subject: Phone test - 17th May

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Josephine,

We have tested the inbound phone lines and found that in few numbers there is NO IVR. PFB the details for your reference.

Date
Country
Voxbone-Enterprise
Inbound
Voxbone-Gaming
Inbound2
Zendesk Enterprise
Inbound3
Zendesk Gaming
Inbound4
LSM
Inbound5
17-May-21
Hong Kong
x

x

852 3001 6536
Working fine
852 3001  6642
Working fine
x

17-May-21
Singapore
x

x

65 31292375
Working fine
65 3138 5463
Working fine
x

17-May-21
Australia
x

x

61744103360
Not Working
61 8 6336 9954
Working fine
x

17-May-21
Japan
x

x

81 50 3196 4467
Working fine
81 50 3155 5631
Working fine
x

17-May-21
United States
1-800-895-7412
Working fine
x

1 801 999 0966
Working fine
1 631 533 9810
No IVR
x

17-May-21
Canada
18008957412
Working fine
x

1 450 823 0862
Working fine
1 450 231 2095
No IVR
x

17-May-21
Germany
49 3030808045
Working fine
x

49 32211 077441
Echo Test
49 5130 962 8090
Working fine
x

17-May-21
France
33 170610386
Working fine
x

33 177513242
Working fine
33 1 76 27 66 61
Working fine
x

17-May-21
United Kingdom
44 2035144072
Working fine
x

441495 367607
Working fine
44 7723 494761
Working fine
x

17-May-21
Denmark
45 89882841
Working fine
x

4578759601
Working fine
45 7071 6469
Working fine
x

17-May-21
Netherlands
31 208080956
Working fine
31208080693
Working fine
x

x

x

17-May-21
Sweden
46 844680895
Working fine
x

x

x

x

17-May-21
Spain
34 911238085
Working fine
x

x

x

x

17-May-21
Italy
390694800646
Working fine
x

x

x

x

17-May-21
Poland
48222922415
Working fine
x

x

x

x

17-May-21
Finland
358 942450352
Working fine
x

x

x

x

17-May-21
Switzerland
41 315281132
Working fine
x

x

x

x

17-May-21
Norway
47 23961052
Working fine
x

x

x

x

17-May-21
Hungary
36 14088056
Working fine
x

x

x

x

17-May-21
Iceland
353 15262572
Working fine
x

x

x

x

17-May-21
Austria
43 720880857
Working fine
x

43 14350058
Not working
x

x

17-May-21
Brazil
55 1143807556
Not working
x

x

x

x

17-May-21
Belgium
32 28080784
Working fine
3225880922
Working fine
x

x

x

17-May-21
Ireland
353 15262572
Working fine
x

x

x

x

17-May-21
Mexico
52 5553502401
Working fine
x

x

x

x

17-May-21
Russian Federation
x

x

x

x

7 (499) 6091347
Did not test
17-May-21
India
x

x

x

x

911204184843
Did not test
17-May-21
China
x

x

x

x

862160314519
Did not test
17-May-21
UAE

97145081607
Did not test
17-May-21
Middle East

966115202998
Did not test
17-May-21
UK
44 2039664949
Working fine

Agent test calls:

Name
Quality
Background Noise
Anupam
Good
No
Denisa
Good
No
Dipanshu
Good
No
Dheeraj
Good
No
Grace
Good
No
Karin
Good
No
Levente
Good
No
Marika
Good
No
Sebastian
Good
No

Regards,
Ashish Dabral