Subject: Issues with digitec customer
From: Antonio Iunco <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Fri, 14 May 2021 03:27:26 -0700 (MST)

Hi Pritish, 

This customer keeps sending us requests and it's difficult that they reply: 

[ https://eposaudio.zendesk.com/agent/tickets/148919/requester/requested_tickets | Vivian Alves ] 
[email-masked] 
+41445759690 

It seems that they send warranty request from a main contact and in every description they give us a contact person with a different email. 
They don't reply to TS and mostly we send them to country partner. 

Should this be a standard procedure with them? 

Kindly, 
Antonio Iunco 
EPOS Global Support