Subject: 148439 - L2 advice issue
From: Antonio Iunco <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Fri, 14 May 2021 00:18:20 -0700 (MST)

148439 

L2 advised to install previous version of the FW. 
If the HS gets not recognized, how do I know which previous version to install? 
Are we supposed to install them all until it works? 
Isn't the customer obviously going to complain about this? 
It would make more sense to collect the headset from our side and check this. 

Kindly, 
Antonio Iunco 
EPOS Global Support