Subject: New ticket from +18605779120
From: EPOS Global Support <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Wed, 12 May 2021 17:50:57 +0000

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You are registered as a CC on this support request (148741). Reply to this email to add a comment to the request.

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Md. Modassir Hassan, 12 May 2021, 19:50 CEST (private)

Please ignore the below internal note by me. This is related to #148999. Wrongly captured on this ticket via Talkdesk.

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Md. Modassir Hassan, 12 May 2021, 19:48 CEST (private)

Disposition: Successful Call
Recording URL: 
Call duration: 908
Description: Customer called and said she has a PC 8 USB HS using it on MAC Catalina 10.15.5. She's connecting the HS on a USB ADAPTER because her MACBOOK doesnot have any USB port and she's facing a microphone issue with the HS. No Sound B Side. 

She tried to plug the HS on different USB Adapter port but the issue persists. She do not have any other computer or PC. 

Name: Elisabeth Galvin
Email: [email-masked]
Contact No: +14752049627
Country: US

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Pravesh Singh, 11 May 2021, 17:56 CEST (private)

Disposition: 
Recording URL: 
Call duration: 152
Description:

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Pravesh Singh, 11 May 2021, 17:56 CEST (private)

Headset Model: GSP 600
Phone Number: +1 418 933 7230

The customer is requesting for a call back in French as he isn't comfortable with English. I have assured the customer that a French agent will get back to him. **Pritish Nandi**​ can you please get someone on this ticket please.

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Pravesh Singh, 11 May 2021, 17:52 CEST (private)

ring group :us_enterprise
contact number :  +18605779120
duration : 
status :

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