Subject: Talkdesk Report
From: Pritish Nandi <[email-masked]>
To: Md Modassir Hassan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 11 May 2021 07:22:50 -0700 (MST)

Hi Modassir, 

I have checked the talkdesk report and found almost 2.17 hrs of ACW time which is not correct. 

ACW is for documentation purposes when you finish a call and can only be for few mins, typically 2-3 mins. Please make sure you are available all the time on talk desk except your breaks and calls. 

Md Modassir Hassan 	[email-masked] 	TRUE 	After Call Work 	5/11/21 0:14 	5/11/21 0:17 	181 		0:03:01 	
Md Modassir Hassan 	[email-masked] 	TRUE 	After Call Work 	5/11/21 0:17 	5/11/21 0:22 	291 		0:04:51 	
Md Modassir Hassan 	[email-masked] 	TRUE 	After Call Work 	5/11/21 0:22 	5/11/21 0:32 	617 		0:10:17 	
Md Modassir Hassan 	[email-masked] 	TRUE 	After Call Work 	5/11/21 2:28 	5/11/21 2:29 	34 		0:00:34 	
Md Modassir Hassan 	[email-masked] 	TRUE 	After Call Work 	5/11/21 2:29 	5/11/21 2:30 	17 		0:00:17 	
Md Modassir Hassan 	[email-masked] 	TRUE 	After Call Work 	5/11/21 2:31 	5/11/21 3:10 	2346 		0:39:06 	
Md Modassir Hassan 	[email-masked] 	TRUE 	After Call Work 	5/11/21 3:21 	5/11/21 3:24 	179 		0:02:59 	
Md Modassir Hassan 	[email-masked] 	TRUE 	After Call Work 	5/11/21 3:56 	5/11/21 4:14 	1043 		0:17:23 	
Md Modassir Hassan 	[email-masked] 	TRUE 	After Call Work 	5/11/21 5:01 	5/11/21 6:00 	3532 		0:58:52 	

Regards, 
Pritish Nandi