Subject: RE: EPOS Connect high CPU usage
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Christopher Kurek (CKUR)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Innocent Bohui (INBO)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Daisuke Murata (DIUM)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Thu, 6 May 2021 08:28:47 +0000

Thank you for informing the team, Chris! This is just the type of known issue info email I’d like to see more of.

@Pritish Nandi<mailto:[email-masked]> Please ask the agents to transfer the tickets with these issues to Level 2.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Christopher Kurek (CKUR) <[email-masked]>
Sent: 6. maj 2021 10:23
To: Muhammad Ali (MUAI) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>; Innocent Bohui (INBO) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Daisuke Murata (DIUM) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>
Subject: EPOS Connect high CPU usage

Hi,
we have again major issue with customers reporting high processor usage with the market version of epos connect (globally).
You can follow the status in Jira, new tickets will be linked.
https://jira.kitenet.com/browse/IPA-11260<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fjira.kitenet.com%2Fbrowse%2FIPA-11260&data=04%7C01%7Chnyr%40eposaudio.com%7C133dd688aa064400583808d910682aa5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637558861834212074%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pN8YiuuOHfF0dVxsjAxq5vl%2FS4R40jcy9pPgClpwzT0%3D&reserved=0>

Have a good day.

Mit freundlichen Grüßen / Best regards / Med venlig hilsen
Christopher Kurek​ (CKUR)
Technical Support Specialist DACH Region
P  +49 30 707 146 310
M +49 151 610 725 90
EPOS Germany GmbH · Gewerbepark 18 · 49143 Bissendorf · Germany
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