Subject: Re: New RMA inquiry request - 140874
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Wed, 5 May 2021 23:35:14 -0700 (MST)

Hi Heta, 

Checking this asap. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, May 5, 2021 6:58:33 PM 
Subject: FW: New RMA inquiry request - 140874 

Hi Pritish, 

Could you please check this with Aparna? It looks like she forgot to add CS in cc oof the return label. In the UK they should always be in cc. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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From: EPOS Customer Service UK <[email-masked]> 
Sent: 5. maj 2021 15:03 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: FW: New RMA inquiry request - 140874 

Hi Heta 

We have received this faulty item in Hamilton today but we were not informed that a collection had been arranged. As previously stated, we need to know every time a collection has been arranged so we can keep track of it. I am constantly having to phone UPS to chase up collections but if I don’t know a collection has been arranged then I can’t keep track of it. This is especially necessary for the SLTR requests. 

	

Best Regards, 

Lorraine Quirie 
Customer Service 

Tel: 01698 208252 

	

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE 

	

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From: EPOS Customer Service UK 
Sent: 15 April 2021 13:34 
To: BLR SennCom Support < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: New RMA inquiry request - 140874 

Hi 

RMA is RUK0001301. 

Replacement order is SUK000005942. 

	

Best Regards, 

Lorraine Quirie 
Customer Service 

Tel: 01698 208252 

	

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE 

	

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From: EPOS Global Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 15 April 2021 12:28 
To: EPOS Customer Service UK < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: New RMA inquiry request - 140874 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Team, 

Customer informed that there is no flat. number. 

Customer informed to enter into the address Company Name the following information: 

Group Nexus Jack Straws Castle 

Thanks, 

Best regards, 

Daniele 

 Conversation ID: 59b9a1d2-9c56-11eb-b688-2294c261dbd2 90d826ab-9ddd-11eb-a43e-c3e09370a1b4 7f8600d On Tue, April 13 at 20:01, EPOS Audio, Customer Service UK wrote: 

Hi 

The below address is incomplete. The Flat number is missing from Jack Straws Castle. 

	

Best Regards, 

Lorraine Quirie 
Customer Service 

Tel: 01698 208252 

	

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE 

	

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From: EPOS Global Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 13 April 2021 13:47 
To: EPOS Customer Service UK < [ mailto:[email-masked] | [email-masked] ] > 
Subject: New RMA inquiry request - 140874 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Remarks : Proof of purchase waived, requested submitted by channel sales manager ANYG 

Company Name : CP Plus T/A Group Nexus 

Name : Julie Taylor 

Phone : 07951 

Email : [ mailto:[email-masked] | [email-masked] ] ​ ​ 

Address line 1 : Jack straws castle 

Address line 2 : North End Way, Hampstead 

Postal Code : NW3 7ES 

City : London 

State/Province : 

Country : EMEA::UK 

Article Nr. (Quantity) : 

Article nr. for replacement: 1000659(1) 

Article nr. for return: 

Process : SNOW 

Stock location : MAIN 

 Conversation ID: 59b9a1d2-9c56-11eb-b688-2294c261dbd2 59b9a1d2-9c56-11eb-b688-2294c261dbd2 7f8600d