Subject: https://eposaudio.zendesk.com/agent/tickets/146896
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Wed, 5 May 2021 13:05:07 +0000

Hi Pritish,

We have received an escalation about this case where the customer has left a voice mail on Monday, but we have called them today.
The question is do they now the first reply SLA and how are they handling the voice mails tickets in general?

Best regards​​
Sara Aknooni
Team Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

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