Subject: Re: Key accounts warranty handling list updated
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>
Date: Tue, 4 May 2021 02:13:35 -0700 (MST)

Hi Heta, 

This is picked up and shared with Levi. He is contacting the customer with right info. 

Just had a meeting with the whole Enterprise Team and asked them to memorize all the key account holders. I have emphasized enough that these are high profile customers and needs to be dealt without a single error. 

I will keep an eye myself when assigning tickets to them. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Tuesday, May 4, 2021 2:12:38 PM 
Subject: RE: Key accounts warranty handling list updated 

Hi Pritish, 

Thank you. Also ticket #145169 should be fixed asap. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cjocg%40eposaudio.com%7Cfd5ccfd9b0ab478a468b08d7bb59979b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637183865770799008&sdata=BXMQynvX%2FuQWt3Zsuv3DB9h1nePJBhPUMMUDthkfJjw%3D&reserved=0 | eposaudio.com ] · Follow us here 	

[ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio?lang=da ] [ https://www.linkedin.com/company/eposaudio/mycompany/ ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ] 

	

	

From: Pritish Nandi <[email-masked]> 
Sent: 4. maj 2021 10:32 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]> 
Subject: Re: Key accounts warranty handling list updated 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Heta, 

I am checking with the team on this. 

Regards, 

Pritish 

From: "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 4, 2021 1:47:17 PM 
Subject: FW: Key accounts warranty handling list updated 

Hi Pritish, 

Please have everyone memorize the companies on the key accounts list. On ticket #145215 we denied replacement for a key account and received a bad survey + a complaint to Sales. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C8035e9e71dcd428eea5508d90ed71a76%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637557139298579277%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=M%2FHs7sz8bWh33mEKrxKFYspDVN%2FpUkEz9CcxpdwZ4z0%3D&reserved=0 ] 

	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C8035e9e71dcd428eea5508d90ed71a76%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637557139298579277%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=11ohT%2B%2BgHJu1jS53yivtcZkEEl31Cg656n0K96N6rlo%3D&reserved=0 | eposaudio.com ] · Follow us here 	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Chnyr%40eposaudio.com%7C8035e9e71dcd428eea5508d90ed71a76%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637557139298589273%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mtstSiyHhx0%2FnBO635x0fZYbWQInR2if%2BaEeJDkm7R0%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio%3Flang%3Dda&data=04%7C01%7Chnyr%40eposaudio.com%7C8035e9e71dcd428eea5508d90ed71a76%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637557139298589273%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=b80fOy5%2BhLMmO2v%2BRfFLqG1HMwtzYRqBpJm67ZOWmPc%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2Fmycompany%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C8035e9e71dcd428eea5508d90ed71a76%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637557139298599268%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=U2hoYpCt3qooDDj48YxJD3zZ7befl%2BcPQ00f0xH8ofg%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C8035e9e71dcd428eea5508d90ed71a76%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637557139298599268%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2oBPaKMi%2FCZbrgwSHYMTl6l%2BdRVSAH6MWwuH6QVgh18%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Chnyr%40eposaudio.com%7C8035e9e71dcd428eea5508d90ed71a76%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637557139298609258%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=afsFgiHOshG%2BLUs2GlKY56ZbKHtHVqIkessTP3s6o2w%3D&reserved=0 ] 

	

	

From: Heta Nyrhinen (HNYR) 
Sent: 4. maj 2021 10:03 
To: Innocent Bohui (INBO) < [ mailto:[email-masked] | [email-masked] ] >; Josephine Veena Dorairaj (JVDO) < [ mailto:[email-masked] | [email-masked] ] >; Muhammad Ali (MUAI) < [ mailto:[email-masked] | [email-masked] ] >; Matthew Broadley (MAEY) < [ mailto:[email-masked] | [email-masked] ] >; Christopher Kurek (CKUR) < [ mailto:[email-masked] | [email-masked] ] >; Temistocles Valdes (TEVL) < [ mailto:[email-masked] | [email-masked] ] >; Daisuke Murata (DIUM) < [ mailto:[email-masked] | [email-masked] ] >; 'Pritish Nandi' < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Key accounts warranty handling list updated 
Importance: High 

Hello everyone, 

There is a new company on the [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Feposaudio.zendesk.com%2Fhc%2Fen-us%2Farticles%2F1260801297810-Key-Accounts-warranty-handling&data=04%7C01%7Chnyr%40eposaudio.com%7C8035e9e71dcd428eea5508d90ed71a76%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637557139298609258%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WpapgSKNM4%2BLMcGLmi1UnGnGUGFJRwY4aa03oW%2FR0cI%3D&reserved=0 | 
key accounts warranty handling list ] : 

	

AMER 	

US 	

LUMEN TECHNOLOGY / CENTURYLINK 	

Proof of purchase waived 

[ mailto:[email-masked] | @Pritish Nandi ] Please inform Level 1 agents. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C8035e9e71dcd428eea5508d90ed71a76%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637557139298619257%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=P%2BOfhOnxspTaEZBAwEDlzAzyBQTJGBLHtmVbLpJaHpg%3D&reserved=0 ] 

	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C8035e9e71dcd428eea5508d90ed71a76%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637557139298619257%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SvPeJNNwKzPpjfh2%2BpZCa5EBnr94im5ovBukJT2Cf%2BE%3D&reserved=0 | eposaudio.com ] · Follow us here 	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Chnyr%40eposaudio.com%7C8035e9e71dcd428eea5508d90ed71a76%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637557139298629255%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xDMvGE4rsarjfqFMeBcSRdKQ4VKKKJ5jTeE%2Bid4fRZk%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio%3Flang%3Dda&data=04%7C01%7Chnyr%40eposaudio.com%7C8035e9e71dcd428eea5508d90ed71a76%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637557139298629255%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vre0I5ogFNCowquVrHLPzkvIlV63SCCLL7QhrsyroUc%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2Fmycompany%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C8035e9e71dcd428eea5508d90ed71a76%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637557139298639246%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GN9L2ndnHz2l8Yl0XOlEHjhRMZO3ir49bOqQDYoJipw%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C8035e9e71dcd428eea5508d90ed71a76%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637557139298639246%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nyn7FoCGeYhN3bas54sJW1BzBeSCkblKyfipd9G9nns%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Chnyr%40eposaudio.com%7C8035e9e71dcd428eea5508d90ed71a76%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637557139298649237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vPmuCIq2DLXgrYJOpkhw%2BI01c0uH4R%2F0RPWSCqRAhpk%3D&reserved=0 ]