Subject: Re: Janina Brockhage
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Mon, 3 May 2021 05:41:47 -0700 (MST)

Hi Sara, 

The DSAT for the customer is for ticket 143444 where we replaced the battery for the headset. 

However that did not resolve the issue so under 145268 where we are sending her complete unit of D 10 USB ML - EU. 

The DSAT is given as the issue was nbot resolved via a replacement battery. 

Regards, 
Pritish 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Heta Nyrhinen, HNYR" <[email-masked]> 
Sent: Monday, May 3, 2021 1:42:47 PM 
Subject: Janina Brockhage 

Hi Pritish, 

I saw a bad survey from this customer and found that she’s had many tickets with us. 

Could you have a look to make sure everything is being done properly with her tickets? 

She seems to be a re-seller. 

Thank you! 

	

Best regards ​​ 

Sara Aknooni 
Team Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

	

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