Subject: Phone Test - 3rd May
From: Ashish Dabral <[email-masked]>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, hnyr <[email-masked]>, saurabh <[email-masked]>, Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Mon, 3 May 2021 00:07:38 -0700 (MST)

Hi Josephine, 

We have tested the inbound phone lines and found that in few numbers there is NO IVR. PFB the details for your reference. 

Country 
	Inbound 	Date 	Remarks 
US 	No IVR 	03-May-21 	
CA 	No IVR 	03-May-21 	
BZ 	Working Fine 	03-May-21 	
MX 	Working Fine 	03-May-21 	
UK 	No IVR 	03-May-21 	
FR 	Enterprise not working 	03-May-21 	
DE 	No IVR 	03-May-21 	
DK 	Working Fine 	03-May-21 	
BE 	Working Fine 	03-May-21 	
NL 	Working Fine 	03-May-21 	
SE 	Working Fine 	03-May-21 	
NO 	Working Fine 	03-May-21 	
FL 	Working Fine 	03-May-21 	
ES 	Working Fine 	03-May-21 	
IT 	Working Fine 	03-May-21 	
BG 	Working Fine 	03-May-21 	
PL 	Working Fine 	03-May-21 	
JP 	Working Fine 	03-May-21 	
HK 	Working Fine 	03-May-21 	
AU 	No IVR 	03-May-21 	
AT 	Working Fine 	03-May-21 	
CH 	Working Fine 	03-May-21 	
SG 	Working Fine 	03-May-21 	
CN 	Working Fine 	03-May-21 	
IN 	Working Fine 	03-May-21 	
IE 	Working Fine 	03-May-21 	
HU 	Working Fine 	03-May-21 	
RU 	Working Fine 	03-May-21 	
UAE 	Working Fine 	03-May-21 	
KSA 	Working Fine 	03-May-21 	
442039664949 	No IVR 	03-May-21 	

Agent test calls: 

Name 
	Quality 	Background Noise 
Antonio 	Good 	No 
Anupam 	Good 	No 
Karin 	Good 	No 
Dheerj 	Good 	No 
Dipanshu 	Good 	No 
Grace 	Good 	No 
Marika 	Good 	No 

Regards, 
Ashish Dabral