Subject: RE: Bad CSAT Survey - April 2021
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 27 Apr 2021 10:23:05 +0000

Hi Pritish,

Thank you for checking. Let’s do an in depth analysis after April has ended to see if there are any recurring product feedbacks that we should be forwarding to PMs. Same for out of warranty, if those customers are for example requesting a repair possibility. We should think how agents could manage to leave a positive impression even when delivering bad news to the customer.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cjocg%40eposaudio.com%7Cfd5ccfd9b0ab478a468b08d7bb59979b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637183865770799008&sdata=BXMQynvX%2FuQWt3Zsuv3DB9h1nePJBhPUMMUDthkfJjw%3D&reserved=0> · Follow us here
<https://www.facebook.com/eposenterprise><https://twitter.com/eposaudio?lang=da><https://www.linkedin.com/company/eposaudio/mycompany/><https://www.instagram.com/eposaudio/><https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>

From: Pritish Nandi <[email-masked]>
Sent: 27. april 2021 11:43
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; deeksha <[email-masked]>
Subject: Bad CSAT Survey - April 2021

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

Attached is the report for Bad CSAT Survey analysis. I did not find any new agent errors in the audits.

Regards,
Pritish Nandi