Subject: Re: Phone Test - 23rd April
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Fri, 23 Apr 2021 05:43:53 -0700 (MST)

Sure will do. 

They are already testing the lines which makes it easy to test the agent's communication on the same call and does not need repetition. 

Regards, 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Friday, April 23, 2021 6:07:53 PM 
Subject: Re: Phone Test - 23rd April 

Hi Pritish, 

Ashish is really unwell. Also, since everyone is working from home, he is flooded with issues from agents regarding system and internet issues. For next few days, please check the agents’ phone lines yourself like we discussed on the weekly call. Once, we resume work from office, Ashish can take it on again. 

Thanks 

Regards, 
Deeksha 

From: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 23 April 2021 at 12:53 PM 
To: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Josephine Veena Dorairaj, JVDO" < [ mailto:[email-masked] | [email-masked] ] >, "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] >, "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] >, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Phone Test - 23rd April 

Hi Ashish, 

Are we not testing the phone lines of the agents like we were doing it earlier? 

Regards, 
Pritish 

From: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Josephine Veena Dorairaj, JVDO" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] >, "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, April 23, 2021 12:36:34 PM 
Subject: Phone Test - 23rd April 

Hi Josephine, 

We have tested the inbound phone lines and found all the numbers are working fine. PFB the details for your reference. 

	

Country 
	Inbound 	Date 	Remarks 
	US 	Working Fine 	23-Apr-21 	
	CA 	Working Fine 	23-Apr-21 	
	BZ 	Working Fine 	23-Apr-21 	
	MX 	Working Fine 	23-Apr-21 	
	UK 	Working Fine 	23-Apr-21 	
	FR 	Working Fine 	23-Apr-21 	
	DE 	Working Fine 	23-Apr-21 	
	DK 	Working Fine 	23-Apr-21 	
	BE 	Working Fine 	23-Apr-21 	
	NL 	Working Fine 	23-Apr-21 	
	SE 	Working Fine 	23-Apr-21 	
	NO 	Working Fine 	23-Apr-21 	
	FL 	Working Fine 	23-Apr-21 	
	ES 	Working Fine 	23-Apr-21 	
	IT 	Working Fine 	23-Apr-21 	
	BG 	Working Fine 	23-Apr-21 	
	PL 	Working Fine 	23-Apr-21 	
	JP 	Working Fine 	23-Apr-21 	
	HK 	Working Fine 	23-Apr-21 	
	AU 	Working Fine 	23-Apr-21 	
	AT 	Working Fine 	23-Apr-21 	
	CH 	Working Fine 	23-Apr-21 	
	SG 	Working Fine 	23-Apr-21 	
	CN 	Working Fine 	23-Apr-21 	
	IN 	Working Fine 	23-Apr-21 	
	IE 	Working Fine 	23-Apr-21 	
	HU 	Working Fine 	23-Apr-21 	
	RU 	Working Fine 	23-Apr-21 	
	UAE 	Working Fine 	23-Apr-21 	
	KSA 	Working Fine 	23-Apr-21 	
	442039664949 	Working Fine 	23-Apr-21 	

Regards, 
Ashish Dabral