Subject: RE: Bad Survey Review - April 2021
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 22 Apr 2021 07:12:28 +0000

Thank you Pritish!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cjocg%40eposaudio.com%7Cfd5ccfd9b0ab478a468b08d7bb59979b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637183865770799008&sdata=BXMQynvX%2FuQWt3Zsuv3DB9h1nePJBhPUMMUDthkfJjw%3D&reserved=0> · Follow us here
<https://www.facebook.com/eposenterprise><https://twitter.com/eposaudio?lang=da><https://www.linkedin.com/company/eposaudio/mycompany/><https://www.instagram.com/eposaudio/><https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>

From: Pritish Nandi <[email-masked]>
Sent: 21. april 2021 15:59
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; deeksha <[email-masked]>
Subject: Bad Survey Review - April 2021

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

Attached is the Bad survey review report. Found one agent's fault and I will share the feedback tomorrow as she is not in the shift.

Agent Wise

Group Wise

Category Wise

Sub Category Wise

EPOS L1

Gaming

Name
Total
Ticket group
Total
Category
Total
Sub Category
Total
Category
Total
Category
Total
Denisa
11
Gaming
55.56%
Product
33.33%
Poor Ticket Handling Skills
30.77%
Product
41.18%
Product
34.29%
Daniele
7
EPOS L1
26.98%
Out Of Warranty
22.22%
Technical Error
15.38%
Out Of Warranty
23.53%
Out Of Warranty
28.57%
Pradeep
5
Warranty
17.46%
Agent
20.63%
Process Knowledge
15.38%
Agent
23.53%
Agent
22.86%
Jessica
5
Grand Total
100.00%
Process
17.46%
Explanation was not correct
7.69%
Process
11.76%
Process
14.29%
Dheeraj
5
Logistics
6.35%
Did not answer customer question
7.69%
Grand Total
100.00%
Grand Total
100.00%
Karin
4
Grand Total
100.00%
Response time and comprehension
7.69%
Sebastian
4
Incorrect Comprehension
7.69%
Anupam
3
Closed without reply
7.69%
Modassir
3
Grand Total
100.00%
Rosette
3
Ismael
3
Grace
3
Pravesh
2
AJ Hurry
2
Dipanshu
2
Vishal
1
Grand Total
63

Regards,
Pritish Nandi