Subject: CSAT closing message
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Daisuke Murata (DIUM)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Wed, 21 Apr 2021 05:41:59 +0000

Hello everyone,

Please use the “Reply with CSAT closing message” when solving tickets as we want to receive more good surveys and in general encourage customers to fill in the survey. If you speak to them on the phone before closing, mention the survey and ask them to fill it in. It is one question only.

In Enterprise we are once again below target and it would be the third month in a row not reaching 90% if we can’t improve before the end of this month.

Thank you for your efforts!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cjocg%40eposaudio.com%7Cfd5ccfd9b0ab478a468b08d7bb59979b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637183865770799008&sdata=BXMQynvX%2FuQWt3Zsuv3DB9h1nePJBhPUMMUDthkfJjw%3D&reserved=0> · Follow us here
<https://www.facebook.com/eposenterprise><https://twitter.com/eposaudio?lang=da><https://www.linkedin.com/company/eposaudio/mycompany/><https://www.instagram.com/eposaudio/><https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>