Subject: #142678 complaint from a reseller
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Mon, 19 Apr 2021 06:16:29 +0000

Hi Pritish,

A German reseller complained that we asked for the shipping address and fault description again even though they had already provided it in the warranty webform. They mentioned that this is happening a lot.

Could you please remind the agents again to check carefully, which information we already have and only ask for the missing bits.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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