Subject: Important: New Australian Number Restrictions
From: Aircall Team <[email-masked]>
To: [email-masked]
Date: Thu, 15 Apr 2021 16:00:54 -0500 (CDT)

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Dear live,

You're receiving this email because your Aircall account uses one or more Australian numbers and new national regulations have recently been introduced to help reduce scam calls.

Please be aware that these regulations affect outbound calling capabilities on specific types of Australian phone numbers (numbers starting in +61 13, +61 1300, +61 1800, or 
+61 1900).

We’ve provided more details for you, below:

Australian regulators have recently introduced the Scam Calling Code which applies to Australian carriers and carriage service providers, and provides for the identification, tracing and blocking of scam calls. The Code can be found at this link <http://connect.aircall.io/OTkzLVJISi05NzMAAAF8dk7lB8ufzN35FfRjFSj0Nar_8GuYFYHwEU6Gj1RbKREJDbl8TP8vfOMiZKjLI7jSkl6Ih4I=>.

In Australia, local rate (13 or 1300), freephone (1800) and premium rate (1900) numbers are special numbers that are typically purchased and used by businesses for the purpose of allowing a customer or potential customer to 
contact them. They are generally not used to originate calls.

Under the new rules, carriers and carriage service providers are expected to block any call that originates from a number starting with ‘13’, ‘1300’, ‘1800’ or ‘1900’. This means that any number starting with ‘13’, ‘1300’, ‘1800’ or ‘1900’ should no longer be used to make outbound calls, as these calls will likely be blocked.

All other number types will continue to operate normally and Aircall is happy to assist you in purchasing the types of numbers that meet your needs. We offer a wide range of Australian geographic numbers that will allow you to continue calling all mobile and landline numbers.

Kind regards,
The Aircall Team
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