Subject: Re: Gaming Training
From: Pritish Nandi <[email-masked]>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 14 Apr 2021 00:09:48 -0700 (MST)

Hi Josephine, 

Except Modassir all the below-mentioned agents are trained on Gaming. I need to figure out a way to train him as he does US shift. PFB the segmentation. 

This is uploeaded in the Groups under Teams. 

Agent 	

Trained on 	

Group 	

Language 	

Working time in CET 

Pritish 	

Gaming-Enterprise-Warranty 	

LSM Supervisor 	

ENG 	

08:00-17:00 

Marika 	

Gaming-Enterprise 	

Gaming-Enterprise 	

JP-ENG 	

02:00-11:00 

Jessica 	

Gaming-Enterprise 	

Gaming-Enterprise 	

CH-ENG 	

03:00-12:00 

Ismael 	

Gaming-Enterprise 	

Gaming-Enterprise 	

FR-ENG 	

08:00-17:00 

AJ 	

Gaming-Enterprise 	

Gaming-Enterprise 	

ENG 	

17:30-02:30 

Pravesh 	

Gaming-Enterprise 	

Gaming-Enterprise 	

ENG 	

17:30-02:30 

Pradeep 	

Gaming 	

Gaming 	

ENG 	

17:30-02:30 

Antonio 	

Gaming-Enterprise 	

Gaming-Enterprise 	

GR-ENG 	

08:00-17:00 

Grace 	

Gaming-Enterprise 	

Gaming-Enterprise 	

FR-ENG 	

08:00-17:00 

Daniele 	

Warranty 	

Warranty 	

ENG 	

07:00-16:00 

Ashish 	

Warranty 	

Warranty 	

ENG 	

08:00-17:00 

Anupam Tiwari 	

Gaming-Enterprise 	

Gaming-Enterprise 	

ENG 	

08:00-17:00 

Dipanshu Sharma 	

Gaming-Enterprise 	

Gaming-Enterprise 	

ENG 	

08:00-17:00 

Karin Gligor 	

Gaming 	

Gaming 	

GR-ENG 	

08:00-17:00 

Coldea Sebastian Constantin 	

Gaming-Enterprise 	

Gaming-Enterprise 	

GR-ENG 	

08:00-17:00 

Rosette Modiri 	

Gaming-Enterprise 	

Gaming-Enterprise 	

FR-ENG 	

08:00-17:00 

Md Modassir Hassan 	

Enterprise 	

Enterprise 	

ENG 	

08:00-17:00 

Denisa Magda 	

Gaming 	

Gaming 	

GR-ENG 	

08:00-17:00 

Dheeraj Tripathi 	

Gaming 	

Gaming 	

ENG 	

08:00-17:00 

Levente Szabo 	

Gaming-Enterprise 	

Gaming-Enterprise 	

GR-ENG 	

08:00-17:00 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Monday, April 12, 2021 3:33:27 PM 
Subject: Gaming Training 

Hi Josephine, 

I have triained the below team members in Gaming Products. 

Dipanshu Sharma 
Sebastian 
Anupam 
Rosette 

@ Hi Sara, could you please add them to the Gaming Channel as well. 

They can start doing tickets and after couple of days we can add them in the Gaming Calls based on the shift timings. 

Regards, 
Pritish Nandi