Subject: EPOS Employee Tickets - 141747
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Date: Fri, 9 Apr 2021 00:46:47 -0700 (MST)

Hi Sara and Heta, 

Can you please confirm if L1 is supposed to work on tickets where EPOS Employees are involved once the RMA is approved by L2? 

As per the information I have L2 is supposed to take care of these tickets until the issue is resolved. 

Request you for some clarity on the process. 

Regards, 
Pritish Nandi