Subject: Re: 140705, 140709, 140712 & 140745
From: Pritish Nandi <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pravesh Singh <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 5 Apr 2021 23:01:24 -0700 (MST)

Hi Pravesh, 

The only tickets which are getting automatically closed are dupelicate tickets created by Zendesk after a call is completed on Talkdesk. 

Do you have any example where the actual tickets are auto solved? 

@Ashish - Canada number outbound is reported by Grace and Others as well. Could you please check this today? 

Regards, 
Pritish 

From: "Pravesh Singh" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, April 6, 2021 4:30:24 AM 
Subject: 140705, 140709, 140712 & 140745 

Hello Ashish, 

I have noticed that abandoned calls for Gaming group are being solved automatically. The tickets are being solved, I had check a few tickets available in the Gaming::Gaming Unassigned Tickets and Gaming::New Tickets are marked solved but no has worked on these tickets. 

Please check it once and fyi we are still unable to make an outbound calls in Canada. 

Best Regards, 
Pravesh Singh