Subject: Bad CSAT Survey - March 2021
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 5 Apr 2021 02:53:32 -0700 (MST)

Hi Heta, 

Attached is the audit for the Bad CSAT survey for March. 

Five more agent issues were identified. Sharing the feedback accordingly. 

@Josephine - When I am selecting dates for April nothing is showing in the fields. Can you please check once? 

Total DSAT 			Group Wise 			Category Wise 			Agent Fault L1 	Category 			Agent Fault Gaming 	Category 	
Agent 	Total 		Ticket Group 	Total 		Category 	Total 		Agent 	Agent 	Grand Total 		Agent 	Agent 	Grand Total 
Daniele 	13 		Gaming 	39.60% 		Product 	42.57% 		Rosette 	1 	1 		Grace 	3 	3 
Vishal 	10 		EPOS L1 	31.68% 		Process 	24.75% 		Sebastian 	1 	1 		Mpiana 	1 	1 
Grace 	8 		Warranty 	28.71% 		Agent 	17.82% 		Dipanshu 	1 	1 		Dheeraj 	1 	1 
Jessica 	8 		Grand Total 	100.00% 		Out of warranty 	10.89% 		Ismael 	1 	1 		Pravesh 	1 	1 
Pravesh 	7 					Logistics 	3.96% 		Grand Total 	4 	4 		Denisa 	1 	1 
Dheeraj 	6 					Grand Total 	100.00% 						Ismael 	1 	1 
Sebastian 	6 												Grand Total 	8 	8 
Ismael 	6 														
Mpiana 	6 														
Pradeep 	6 														
Anupam 	5 														
Modassir 	3 														
Pritish 	3 														
Karin 	3 														
Denisa 	2 														
Dipanshu 	2 														
Norbert 	2 														
Antonio 	2 														
AJ 	1 														
Rosette 	1 														
Marika 	1 														
Grand Total 	101 														

Regards, 
Pritish Nandi