Subject: MB Pro1 UC ML, Hardware Issue
From: EPOS Global Support <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Thu, 01 Apr 2021 18:45:51 +0000

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You are registered as a CC on this support request (140352). Reply to this email to add a comment to the request.

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Md. Modassir Hassan, 1 Apr 2021, 20:45 CEST

Dear Matt,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 140352** for your inquiry.

Please accept my sincere apologies for delayed in response. We are sorry to hear that your customer is experiencing problems with the MB Pro 1 UC ML headset.

As you have mentioned under the ticket number #139351 that the headset seems to have some hardware issue. Any chance you could provide a little more detail?

It would be really helpful for us to investigate and resolve the issue if you could elaborate on the issue which you are currently facing with the headset. Like what exactly happens with the headset?

Also, we request you to please share the proof of purchase in PDF format with us so that we can check the warranty status and procedure for your device.

Looking forward to your response soon.

We wish you a nice day!

Best regards,
Md. Modassir Hassan
EPOS Global Support

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Md. Modassir Hassan, 1 Apr 2021, 20:38 CEST (private)

**_CASE SUMMARY_**

**Company Name**: Virtuoso.tech
**Contact person**: Matt Sayce
**Email**: [email-masked]
**Product name**: MB Pro1 UC ML
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**: Hardware Issue
**Current status**:
The ticket number #139351 was mistakenly merged and closed with #134217 by Pritish Nandi​ . Now the user for ticket number #139351 replied on #134217 so I am creating a follow-up so that this customer can get help accordingly.

- As this user has stated under ticket number #139351 that his customer is facing some hardware issue with this headset but didn't elaborate the concern. So, asking user to explain the issue, like what hardware defect that he encountered with the HS.

**Next status: **
**Asking user to elaborate the issue.**

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Md. Modassir Hassan, 1 Apr 2021, 20:32 CEST (private)

The ticket number #139351 was mistakenly merged and closed with #134217 by **Pritish Nandi**​ . Now the user for ticket number #139351 replied on #134217 so I am creating a follow-up so that this customer can get help accordingly.

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