Subject: Wrong Ticket Merged and Closed
From: Md Modassir Hassan <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Thu, 1 Apr 2021 11:28:47 -0700 (MST)

Hi Pritish, 

You have mistakenly merged and closed the ticket number #139351 to #134217. 

The user for ticket number #139351 is Matt Sayce and the user for ticket number #134217 is Ayman Dahbi. They both represents the Virtuoso.tech and on Monday dated March 29, 2021, Matt has opened a new ticket regarding another headset i.e., MB Pro 1 UC ML having totally different issue. 

There are 2 different users contacting us from same domain having 2 different headset (MB Pro 2 and MB Pro 1 UC ML) also having 2 different issues but since you had already merged and closed the ticket number #139351 to #134217, so now the user of ticket number #139351 replied to the ticket which I was working with(134217). 

So, I just want to let you know about it. Please look into the ticket number #139351 and help the customer accordingly. 

Regards, 
Modassir