Subject: Bamboo sheets + customer obsession
From: Jeff Reekers <[email-masked]>
To: [email-masked]
Date: Thu, 1 Apr 2021 09:03:25 -0500 (CDT)

Partner Stories <http://connect.aircall.io/OTkzLVJISi05NzMAAAF8LLema8T3RdFWvqVeyu5QBhXVsDX3httEkGbh7QKYURrCX-vUt4UVZ9my5ETsZvL6u9SNgD0=>     Customer Stories <http://connect.aircall.io/OTkzLVJISi05NzMAAAF8LLemarF7RVi7XRolnm0DJ3x4lUSbccOW-6pQvQymKDm1GrJYr-UCbouRPQ31E8b0CtYBofU=>     Blog <http://connect.aircall.io/OTkzLVJISi05NzMAAAF8LLemali31FXJ8lNwOMCWbbz_yo-JMAwmrExdCQl7JEL0WPBNGfarly9IOwrQi0Bnjyw5EYQ=>
Hello everyone!

I hope your spring is off to a tremendous start.

We’re rolling out a few new items in this newsletter to provide more value to you. You’ll now see:

	- A spotlight on one of our customers - this month is Cozy Earth,
	- A “hot tips” section to get you maximum value out of Aircall, and last,
	- An application for our Customer Talks series.

Thank you everyone for your continued support of Aircall. And, we're at your service.

Enjoy!
Jeff Reekers
CMO
Product updates
See what's new at Aircall
New features, improvements, and other important announcements
Android
Make a warm transfer by speaking with a teammate or contact before you transfer the call.
iOS
Let the To-Do list help you organize your call log and manage call activity.
Android
Change your sound notifications to different ringtone selections.
Desktop
Select roaming location in your call settings.
In celebration of Earth Day on April 22, we’d like to introduce you to an Aircall customer that’s making a difference. Cozy Earth <http://connect.aircall.io/OTkzLVJISi05NzMAAAF8LLemapM_ofA8JkqRKNx_yKLBq2PJplODXss8PwTPKIZZPAZB9ABFtiSVKaBlLWtMOI4eAis=> is a sustainable bedding and loungewear company that produces their entire product line from Chinese bamboo plants. Unlike cotton textile production—which generally contributes to environmental issues from pesticides, toxic chemicals, and over-watering—Cozy 
Earth sources it’s bamboo from USDA approved organic farms. Their products are also OEKO-TEX certified, and free of harsh and harmful chemicals. That’s why their sheets come in only one color: Natural white. Bamboo is durable, temperature-regulating, naturally soft, and breathable, making it the perfect fabric for a good night’s sleep.

As a scaling e-commerce brand, Cozy Earth has relied on Aircall’s flexibility and ease-of-use to train both their external customer service and internal sales teams. Using our Gorgias <http://connect.aircall.io/OTkzLVJISi05NzMAAAF8LLema9CSBbLxnHlJEXKWRqQN_5yO9IFr65lyUe0ikDpYQi76JFvYteuF9dd4jLoOWaAabTc=> and Shopify <http://connect.aircall.io/OTkzLVJISi05NzMAAAF8LLemaozmNoURksRrJSHdmqbxv9Khcf8M5sGmRv0u-1jyJ6ie2J8N8GkBXPdnp8EmO3txjHo=> integrations to sync customer data, order history, and call notes between their systems, Cozy reps can get up to speed in no time. “It’s helped me to keep the mindset that everything is going to improve over time. Be open to how you can improve processes, incorporate feedback, and never remain stagnant.” - Logan Christensen <http://connect.aircall.io/OTkzLVJISi05NzMAAAF8LLemalioUwIcbo-d9a0rACmJB7u4CIgpDL46wtP71Cub2HFdxICVPtCVx_-jniONqDMdCeQ=>, Customer Experience Manager at Cozy Earth

Learn more <http://connect.aircall.io/OTkzLVJISi05NzMAAAF8LLemalSHs069sMLnkrX7TnuV1CmBlfePGz8xENHX23jQmdKYv6uNTnyFXr8aI_-fD_QDQYo=> about Cozy Earth and celebrate Earth Day 
with an additional 10% off (exclusively for Aircall customers), using code COZYAIRCALL10.
Have you ever experienced degraded call quality due to location issues? Aircall automatically connects to your nearest Media Server, but now you can choose your own location and eliminate the guesswork <http://connect.aircall.io/OTkzLVJISi05NzMAAAF8LLemau4ep_lSiP2xRtSp8zjpWgojYLsmIKmfnAzDjVVaw5O30GlKWrl5CQUDIEA3f_3Sxb4=>! For users that travel often or connect to the internet through VPN, this feature will definitely come in handy to ensure that your audio quality is always as good as it can possibly be.
In just a few clicks, you can enable the Roaming feature and manually choose your location on our Desktop app
Got another Aircall question? Ask away on our Knowledge Base <http://connect.aircall.io/OTkzLVJISi05NzMAAAF8LLemalAoGAFls9lINH7FcD3-6nfvShz21V2v802uxx_AamKfLVGXu7rs9sAgDEL0wXjt1Gc=>!
Thanks to all your amazing feedback, Aircall was named as one of the top software products on G2's Lists of Best Customer Service <http://connect.aircall.io/OTkzLVJISi05NzMAAAF8LLema6GWhjrh_duKumRXtf5-BXN-TXU_boxHi4JAtbQuW2tHG7qSLlsoNgt4kCLfvy3VokY=> and Sales <http://connect.aircall.io/OTkzLVJISi05NzMAAAF8LLemasZIYqpjchoqgrsq51nxBpDJPWpGJjnXlMC2RcQFq0CY2bNk8qgDv6ICvxVc2IveS5E=> Products for 2021. We appreciate you and promise to live up to this honor!
Good reads
The Importance of a Smooth Customer Phone Experience
Your phone interactions are a crucial driver of customer success. This blog will help you examine the reasons why and determine the steps you can take today to improve these interactions.
One last thing!

We recently started hosting a series called “Customer Talks” to give you direct access to our team and the opportunity to provide insights and feedback. If you’re interested in learning more, send me an email <http://connect.aircall.io/OTkzLVJISi05NzMAAAF8LLemauZlDhzGGBB_PBVX8eC3qANj2RkkCAsCswOgOJKmISlH9Pb4kjF92pjoimmwyOzHPG4=>. I’d love to hear from you!

Your friend,
Jeff
Do you love Aircall and want to tell the world about us? Aww...we love you too! Please consider leaving us a review on TrustRadius <http://connect.aircall.io/OTkzLVJISi05NzMAAAF8LLematNmlByPV8dpR3R1318aeqUUUtl4tKrTWt7YrmARNeGlorOzrX2qsRBPpuoytw6GJcI=>. Your feedback goes a long way! And, if you reply to this email within two weeks with a screenshot of your review, we’ll send you a $25 Amazon gift card.
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