Subject: RE: Bad CSAY Review - March 2021
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 30 Mar 2021 07:55:14 +0000

Hi Pritish,

Okay thank you for checking.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>

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From: Pritish Nandi <[email-masked]>
Sent: 30. marts 2021 09:41
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; deeksha <[email-masked]>
Subject: Bad CSAY Review - March 2021

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Hi Heta,

Just to update you on the Bad CSAT Surveys, we have one more L1 DSAT which was not an Agent fault but a product issue. PFB the snapshot.

Total DSAT

Group Wise

Category Wise

Agent Fault L1
Category

Agent Fault Gaming
Category

Agent
Total
Ticket Group
Total
Category
Total
Agent
Agent
Grand Total
Agent
Agent
Grand Total
Daniele
11
Gaming
41.18%
Product
47.06%
Dipanshu
1
1
Grace
3
3
Vishal
7
EPOS L1
32.94%
Process
23.53%
Sebastian
1
1
Pravesh
1
1
Pravesh
7
Warranty
25.88%
Agent
15.29%
Ismael
1
1
Mpiana
1
1
Grace
7
Grand Total
100.00%
Out of warranty
10.59%
Grand Total
3
3
Dheeraj
1
1
Sebastian
6
Logistics
3.53%
Denisa
1
1
Mpiana
6
Grand Total
100.00%
Grand Total
7
7
Jessica
6
Dheeraj
5
Anupam
5
Ismael
5
Pradeep
5
Modassir
3
Pritish
3
Denisa
2
Norbert
2
Dipanshu
1
Antonio
1
Marika
1
AJ
1
Karin
1
Grand Total
85

Regards,
Pritish Nandi