Subject: Bad CSAY Review - March 2021
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 30 Mar 2021 00:40:59 -0700 (MST)

Hi Heta, 

Just to update you on the Bad CSAT Surveys, we have one more L1 DSAT which was not an Agent fault but a product issue. PFB the snapshot. 

Total DSAT 			Group Wise 			Category Wise 			Agent Fault L1 	Category 			Agent Fault Gaming 	Category 	
Agent 	Total 		Ticket Group 	Total 		Category 	Total 		Agent 	Agent 	Grand Total 		Agent 	Agent 	Grand Total 
Daniele 	11 		Gaming 	41.18% 		Product 	47.06% 		Dipanshu 	1 	1 		Grace 	3 	3 
Vishal 	7 		EPOS L1 	32.94% 		Process 	23.53% 		Sebastian 	1 	1 		Pravesh 	1 	1 
Pravesh 	7 		Warranty 	25.88% 		Agent 	15.29% 		Ismael 	1 	1 		Mpiana 	1 	1 
Grace 	7 		Grand Total 	100.00% 		Out of warranty 	10.59% 		Grand Total 	3 	3 		Dheeraj 	1 	1 
Sebastian 	6 					Logistics 	3.53% 						Denisa 	1 	1 
Mpiana 	6 					Grand Total 	100.00% 						Grand Total 	7 	7 
Jessica 	6 														
Dheeraj 	5 														
Anupam 	5 														
Ismael 	5 														
Pradeep 	5 														
Modassir 	3 														
Pritish 	3 														
Denisa 	2 														
Norbert 	2 														
Dipanshu 	1 														
Antonio 	1 														
Marika 	1 														
AJ 	1 														
Karin 	1 														
Grand Total 	85 														

Regards, 
Pritish Nandi