Subject: Approving RMAs - additional guidelines
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Vamsy Maddipati (VAMM)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Thu, 25 Mar 2021 09:18:38 +0000

Hi team,

Please follow these instructions for RMA approvals:

  *   Add an internal RMA approved note that also needs to include the following:

  1.  SNOW/SLTR – Specify which process should be applied depending on the customer and country.
  2.  Product and quantity. Specify which product we are replacing: Add the product name, article number and quantity. It needs to be clear, if we are replacing the whole set or only part of the product.

This is in order to clarify the process for everyone and to avoid mistakes in replacements.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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