Subject: Troubleshooting Flow Chart Trail
From: Pritish Nandi <[email-masked]>
To: anupam tiwari <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, ashish dabral <[email-masked]>
Date: Thu, 25 Mar 2021 00:35:36 -0700 (MST)

Hi Anupam, 

As discussed on call, please follow the troubleshooting steps which are shared on a doc template with you on every tickets where troubleshooting is applicable. 

This does not limit to Phone calls, Chats or Email tickets. 

This is the third time I have asked you to follow it and also advised how to do it. Please treat this urgent and I would definately like to review your tickets for the case note format and if troubleshooting followed 
as per the troubleshooting guide. 

This has to be implemented asap. 

Regards, 
Pritish Nandi