Subject: Re: Bad surveys Gaming
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Date: Wed, 24 Mar 2021 06:39:34 -0700 (MST)

Sure Heta, 

I will follow up with the defaulters to provide detailed feedback so that this can be controlled. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]> 
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
Sent: Wednesday, March 24, 2021 7:05:49 PM 
Subject: RE: Bad surveys Gaming 

Hi Pritish, 

Thank you for analyzing these. As discussed, please take action on the cases with agent fault and let us know if any additional resources/training could help to avoid these mistakes. 

Also encourage the agents to send the CSAT link actively to customers in well resolved cases. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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From: Pritish Nandi <[email-masked]> 
Sent: 24. marts 2021 14:29 
To: Heta Nyrhinen (HNYR) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]> 
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]> 
Subject: Re: Bad surveys Gaming 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi All, 

PFB the snapshot for the Bad CSAT Survey. Since the last audits, I see four more agent faults. I am sharing the feedback 1-0-1 with the agents and hope to recover the score in the coming surveys. 

	

Total DSAT 	

Group Wise 	

Category Wise 	

Agent Fault L1 	

Category 	

Agent Fault Gaming 	

Category 	

	

Agent 	

Total 		

Ticket Group 	

Total 		

Category 	

Total 		

Agent 	

Agent 	

Grand Total 		

Agent 	

Agent 	

Grand Total 

Daniele 	

10 		

Gaming 	

39.19% 		

Product 	

50.00% 		

Dipanshu 	

1 	

1 		

Grace 	

3 	

3 

Pravesh 	

7 		

EPOS L1 	

35.14% 		

Process 	

18.92% 		

Sebastian 	

1 	

1 		

Pravesh 	

1 	

1 

Grace 	

7 		

Warranty 	

25.68% 		

Agent 	

17.57% 		

Ismael 	

1 	

1 		

Mpiana 	

1 	

1 

Sebastian 	

6 		

Grand Total 	

100.00% 		

Out of warranty 	

10.81% 		

Grand Total 	

3 	

3 		

Dheeraj 	

1 	

1 

Jessica 	

6 					

Logistics 	

2.70% 						

Denisa 	

1 	

1 

Vishal 	

5 					

Grand Total 	

100.00% 						

Grand Total 	

7 	

7 

Pradeep 	

5 														

Dheeraj 	

4 														

Anupam 	

4 														

Ismael 	

4 														

Mpiana 	

4 														

Norbert 	

2 														

Pritish 	

2 														

Modassir 	

2 														

Dipanshu 	

1 														

Denisa 	

1 														

Marika 	

1 														

Antonio 	

1 														

AJ 	

1 														

Karin 	

1 														

Grand Total 	

74 														

Attached is the raw data. 

Regards, 

Pritish 

From: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] >, "Josephine Veena Dorairaj, JVDO" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 24, 2021 12:29:32 PM 
Subject: Re: Bad surveys Gaming 

Hi All, 

This would be done and send today. 

Regards, 

Pritish 

From: "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Josephine Veena Dorairaj, JVDO" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 24, 2021 12:24:51 PM 
Subject: RE: Bad surveys Gaming 

Hi Pritish, 

Please also analyze the bad surveys in Enterprise, as we have dropped below the target. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

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From: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 23. marts 2021 22:25 
To: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Josephine Veena Dorairaj (JVDO) < [ mailto:[email-masked] | [email-masked] ] >; Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Bad surveys Gaming 

Hi Pritish, 

Could you analyze the bad surveys of Gaming? 

It seems we are still getting lots of them. 

Thank you, 

	

Best regards ​​ 

Sara Aknooni 
Project Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

	

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