Subject: RE: Aviation headsets procedures for handling queries
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Pritish Nandi <[email-masked]>, "Innocent Bohui (INBO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Wed, 24 Mar 2021 10:18:28 +0000

Hi All,

Please find the article for handling Aviation headset enquiries.
https://eposaudio.zendesk.com/hc/en-us/articles/1260803681590-Aviation-headsets-procedures-for-handling-queries

@Pritish Nandi<mailto:[email-masked]> Please inform to your team.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/jp/gaming/products/gsp-602-1000414>

eposaudio.com · Follow us here
<https://www.eposaudio.com/>
​<https://www.facebook.com/eposaudiogaming/><https://twitter.com/eposaudiogaming><https://www.linkedin.com/company/eposaudio/mycompany/><https://www.instagram.com/eposaudiogaming/>​<https://www.youtube.com/user/sennheisergaming><https://www.linkedin.com/company/eposaudio/>

From: Pritish Nandi <[email-masked]>
Sent: 23. marts 2021 12:43
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Innocent Bohui (INBO) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>
Subject: Re: Aviation headsets procedures for handling queries

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Thank you Heta,

This is helpful and clear.

regards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Innocent Bohui, INBO" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "Muhammad Ali, MUAI" <[email-masked]<mailto:[email-masked]>>, "Matthew Broadley, MAEY" <[email-masked]<mailto:[email-masked]>>, "Christopher Kurek, CKUR" <[email-masked]<mailto:[email-masked]>>, "Temistocles Valdes, TEVL" <[email-masked]<mailto:[email-masked]>>, "Morris Frost, MOFT" <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 23, 2021 5:10:29 PM
Subject: Aviation headsets procedures for handling queries

Hi all,

There has been some confusion about how to handle aviation headset queries, so here is some guidance. These products in the list below are the EPOS COMMAND line aviation headsets. You can also find them in the Enterprise products article number list.

COMMAND
HME / HMD 110
HME / HMD 120
HME / HMD 26
HME / HMD 27
HME / HMD 46
HME / HMD 46-II
PTT 20
PTT 30
PTT 40
SC 200 ATC/C3 Series
SC 600 ATC/C3 Series

The procedure for handling the COMMAND line products is:

  1.  Level 1 transfers the ticket to Level 2.
  2.  Level 2 notifies Wolfgang Mario Jankowski (WOMA) <[email-masked]<mailto:[email-masked]>> via the side conversation feature.
  3.  Level 2 closes the case after Mario’s reply has been received.

Additionally Sennheiser has some aviation products (HME 43-3, HMEC 250, S1) that we would handle according to the non CCO procedures by referring the customers to Sennheiser. This can be done directly by Level 1.

NOTE that HME 280 DW 800 is an Enterprise product and not aviation. Refer to this phase out article:
https://eposaudio.zendesk.com/hc/en-us/articles/360034279714-Phase-Out-Notes-096-HME-280-DW800i<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Feposaudio.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360034279714-Phase-Out-Notes-096-HME-280-DW800i&data=04%7C01%7Cjvdo%40eposaudio.com%7Ce1bc919c42f346189bb008d8edf0d350%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637520965899325606%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hJwMn%2FsQCA4%2F5GOYxIauY4dok%2FGZ0CGr59fJIVj0n3Y%3D&reserved=0>
If the product needs to be replaced and is still in warranty, we offer an alternative product that would be suitable for the customer’s environment.

@Josephine Veena Dorairaj (JVDO)<mailto:[email-masked]> Could you please make a KB article about this and also update/remove, if there are any outdated articles about the subject.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Cjvdo%40eposaudio.com%7Ce1bc919c42f346189bb008d8edf0d350%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637520965899335598%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Wa%2BIdbFAYvSiK0H69N9H%2BgxfFZiLKwwDZh1wKe3Svc4%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Cjvdo%40eposaudio.com%7Ce1bc919c42f346189bb008d8edf0d350%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637520965899345598%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BHE9yzPayK8HIE%2F9vBsq%2FWcWTuoicq58PfYVFDEYj3w%3D&reserved=0> · Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Cjvdo%40eposaudio.com%7Ce1bc919c42f346189bb008d8edf0d350%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637520965899345598%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zWWa87uvQrgwUaN4S80WzyEiKy1EQTTycEIoGpCMaPU%3D&reserved=0><https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio%3Flang%3Dda&data=04%7C01%7Cjvdo%40eposaudio.com%7Ce1bc919c42f346189bb008d8edf0d350%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637520965899355593%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jKYKku1GmQGI%2FrUPRhQ%2FrbqkM6kmnfYdmQ8cVFJ4Jvc%3D&reserved=0><https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2Fmycompany%2F&data=04%7C01%7Cjvdo%40eposaudio.com%7Ce1bc919c42f346189bb008d8edf0d350%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637520965899355593%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RyLUbOKvlI6A7TK7Ky1oXT653og6oGJiGlygfRHts4o%3D&reserved=0><https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Cjvdo%40eposaudio.com%7Ce1bc919c42f346189bb008d8edf0d350%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637520965899365586%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qOBmkBFrFqxLg7iTxgp4TWIY1NcC%2BlTVoIu7WADw1Us%3D&reserved=0><https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Cjvdo%40eposaudio.com%7Ce1bc919c42f346189bb008d8edf0d350%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637520965899365586%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=a7aO3ezpq3JNr0rNEyDeeJ0B0oLBKlAdE71eS0aa%2BHU%3D&reserved=0>