Subject: Re: Additional Task's
From: Ismail Lsm <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 24 Mar 2021 01:23:30 -0700 (MST)

Hi Pritish, 

Well noted. 

Thanks & regards 
Ismael 

From: "Pritish Nandi" <[email-masked]> 
To: "Ismail Lsm" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, March 24, 2021 1:50:29 PM 
Subject: Additional Task's 

Hi Ismael, 

Thank you for your time in the meeting today. 

As discussed, can you start working on this task effective immediately so that I can focus on the quality of the agents. 

1. Check the queue for breach tickets and callback tickets for each agent and approach them if that is not completed. 

2. Assign Gaming tickets as per how we discussed. 

3. Help Antonio and Sebastian to complete RMA tickets, Follow up tickets, and also a closure on tickets. You can pick up agents who do not many tickets in the queue. This needs to be done 
on a regular basis until the new agent is trained and live. 

4. Mpiana to work with Denisa and Karin's queue for RMA tickets, Follow up tickets, and closure of tickets. And, also make sure he writes English reply's for troubleshooting under internal notes. 
5. Product Knowledge upgrade - Talking about one product each day. 
Gaming - Separate Session 
Enterprise - Separate Session 
(For all these sessions they need to be available on calls and chats) 

6.Check for Aishsh's emails for wrong group tickets or overdue tickets etc. and speak to the person responsible. 

7. Check if agents are following the troubleshooting template which was shared with them. 
For Enterprise - Dipanshu, Rosette, Anupam 
For Gaming - All Gaming Team Members 

I have reduced your tickets so that you can help me with these things. Also, you need to available on calls when required and Chat's when required. 

Send me an email every day with the task done so that we can check any loopholes or improvements together. 

Do let me know if you have any questions. 

Regards, 
Pritish Nandi