Subject: Re: Aviation headsets procedures for handling queries
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Innocent Bohui, INBO" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Temistocles Valdes, TEVL" <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Tue, 23 Mar 2021 04:43:03 -0700 (MST)

Thank you Heta, 

This is helpful and clear. 

regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Innocent Bohui, INBO" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Temistocles Valdes, TEVL" <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Tuesday, March 23, 2021 5:10:29 PM 
Subject: Aviation headsets procedures for handling queries 

Hi all, 

There has been some confusion about how to handle aviation headset queries, so here is some guidance. These products in the list below are the EPOS COMMAND line aviation headsets. You can also find them in the Enterprise products article number list. 

	

COMMAND 

HME / HMD 110 

HME / HMD 120 

HME / HMD 26 

HME / HMD 27 

HME / HMD 46 

HME / HMD 46-II 

PTT 20 

PTT 30 

PTT 40 

SC 200 ATC/C3 Series 

SC 600 ATC/C3 Series 

The procedure for handling the COMMAND line products is: 

    1. Level 1 transfers the ticket to Level 2. 
    2. Level 2 notifies Wolfgang Mario Jankowski (WOMA) < [ mailto:[email-masked] | [email-masked] ] > via the side conversation feature. 
    3. Level 2 closes the case after Mario’s reply has been received. 

Additionally Sennheiser has some aviation products (HME 43-3, HMEC 250, S1) that we would handle according to the non CCO procedures by referring the customers to Sennheiser. This can be done directly by Level 1. 

NOTE that HME 280 DW 800 is an Enterprise product and not aviation. Refer to this phase out article: 

[ https://eposaudio.zendesk.com/hc/en-us/articles/360034279714-Phase-Out-Notes-096-HME-280-DW800i | https://eposaudio.zendesk.com/hc/en-us/articles/360034279714-Phase-Out-Notes-096-HME-280-DW800i ] 

If the product needs to be replaced and is still in warranty, we offer an alternative product that would be suitable for the customer’s environment. 

[ mailto:[email-masked] | @Josephine Veena Dorairaj (JVDO) ] Could you please make a KB article about this and also update/remove, if there are any outdated articles about the subject. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cjocg%40eposaudio.com%7Cfd5ccfd9b0ab478a468b08d7bb59979b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637183865770799008&sdata=BXMQynvX%2FuQWt3Zsuv3DB9h1nePJBhPUMMUDthkfJjw%3D&reserved=0 | eposaudio.com ] · Follow us here 	

[ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio?lang=da ] [ https://www.linkedin.com/company/eposaudio/mycompany/ ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ]