Subject: Re: Overdue tickets
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Mon, 22 Mar 2021 04:15:00 -0700 (MST)

Hi Heta, 

I have checked the report sent by Ashish and found Ismael has 6 overdue tickets and Dheeraj has none if you mean Breach tickets. 

Ismael is already working on his breach tickets and so does the rest of the team. 

If you mean open tickets then the team works on all the open tickets by EOD as per SLA. 

Do let me know if you have any other questions. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, March 22, 2021 4:37:26 PM 
Subject: Overdue tickets 

Hi Pritish, 

Ismael and Dheeraj both had around 20 overdue tickets last week, which is much higher rate than for other Level 1 agents. Is there any particular reason that could have caused this? 

On the other hand I’m happy to see that most agents didn’t have any overdue tickets at all. Well done to the team! 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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