Subject: Re: Overdue Tickets - LSM Enterprise
From: Pritish Nandi <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Ismail Lsm <[email-masked]>, Sebastian <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 18 Mar 2021 07:26:28 -0700 (MST)

Hi Ashish, 

As discussed, we are now alinged on how you extract the report, based on that it seems correct. 

Thank you for clarifying. 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Ismail Lsm" <[email-masked]>, "Sebastian" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, March 18, 2021 7:49:20 PM 
Subject: Re: Overdue Tickets - LSM Enterprise 

Hi Ashish, 

Please check the below screenshot as well. The report included a ticket which was already replied yesterday but it still added it in Overdue tickets. 

Regards, 
Pritish 

From: "Ashish Dabral" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Ismail Lsm" <[email-masked]>, "Sebastian" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, March 18, 2021 7:44:31 PM 
Subject: Re: Overdue Tickets - LSM Enterprise 

Hi Pritish, 

Report is correct. I have extract the data when I started my shift. Agents did not update the due date, please check below screenshot. 

Regards, 
Ashish Dabral 

From: "Pritish Nandi" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Ismail Lsm" <[email-masked]>, "sebastian coldea" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "hnyr" <[email-masked]>, "Deeksha" <[email-masked]> 
Sent: Thursday, March 18, 2021 7:31:50 PM 
Subject: Re: Overdue Tickets - LSM Enterprise 

Hi Ashish, 

The report is incorrect. Two of them are already handled. 

One of them still not overdue. 

Regards, 
Pritish 

From: "Ashish Dabral" <[email-masked]> 
To: "Ismail Lsm" <[email-masked]>, "Sebastian" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Thursday, March 18, 2021 3:28:20 PM 
Subject: Re: Overdue Tickets - LSM Enterprise 

Hi Ismael and Sebastian, 

Your tickets are still not updated. Could you please update them? 

Regards, 
Ashish Dabral 

From: "Ashish Dabral" <[email-masked]> 
To: "DIPANSHU SHARMA" <[email-masked]>, "Ismail Lsm" <[email-masked]>, "sebastian coldea" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "hnyr" <[email-masked]>, "Deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, March 17, 2021 4:36:42 PM 
Subject: Overdue Tickets - LSM Enterprise 

Hello Team, 

Here is the attached report for Overdue tickets. Please filter your name and update the tickets. 

Regards, 
Ashish Dabral