Subject: RE: New Joining
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Deeksha Dadu <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Wed, 17 Mar 2021 15:29:36 +0000

Hi Deeksha,

We agreed with Pritish that he will make another test with Laszlo first. Then we will decide.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Deeksha Dadu <[email-masked]>
Sent: 17. marts 2021 13:56
To: Heta Nyrhinen (HNYR) <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: Re: New Joining

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Heta,

Do you want us to replace Lazlo if you are not convinced with his written skills? Or you think we can share feedback with him and take another test before we proceed with further training with him?

Please let me know

Thanks

Reads,
Deeksha

From: "Heta Nyrhinen (HNYR)" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 17 March 2021 at 5:46 PM
To: "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni (SRAK)" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]<mailto:[email-masked]>>
Subject: RE: New Joining

Hi Pritish,

Thank you for these. Here’s my feedback.

Laszlo: Many grammar and spelling mistakes and the emails aren’t well structured. We will have to monitor his writing closely in the beginning, if he can improve. He might need another German speaker to check his emails before sending.

Levente: No mistakes, good structure, knowledge about the processes.

We should make the writing test mandatory, before offering the position to the candidates.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: 17. marts 2021 13:01
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Subject: Re: New Joining

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

Attached are the responses from both agents. Unfortunately, they have some issues with VPN which is getting fixed so unable to send them emails.

Regards,
Pritish

________________________________
From: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
To: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 17, 2021 3:54:16 PM
Subject: Re: New Joining

Sure Heta,

We can do it, however, they are not added in Demant Teams so we might need to send them a link. Can you book us for a meeting after the alignment meeting?

Also, I will send them the test.

Regards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>, "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 17, 2021 3:37:13 PM
Subject: RE: New Joining

Hi Pritish,

I have added them to Talkdesk. Can we have an introductory call with them today? Maybe after our alignment meeting.

Please also ask them to complete the German writing test as well. They should reply to these customer emails in German and send their reply to me.

Customer 1.: Hello, I have no sound in my Bluetooth Headset. Please help me urgently! Tobias

Customer 2.: Good day, I would like to return my headset, as the ear pads are disintegrating already after one year of use. Please give me a refund. Greetings Anja Schneider

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: 17. marts 2021 08:27
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Subject: New Joining

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi All,

Just to update you that we have two new German Language Experts joining today for Enterprise. PFB their details:

1. Name: Laszlo Pinter
   Email: [email-masked]<mailto:[email-masked]>
   Team's ID: [email-masked]<mailto:[email-masked]>

2. Name: Levente Szab
   Email: [email-masked]<mailto:[email-masked]>
   Team's ID: [email-masked]<mailto:[email-masked]>

@Hi Sara, can you please add them in Zendesk and Demant Teams (Enterprise and Livesalesman).
@ Hi Heta, Could you please send them the link for the talkdesk and also add them to the German_ Enterprise ring group.

Regards,
Pritish Nandi