Subject: Re: Talkdesk Studio flow
From: Saurabh Dadu <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Wed, 17 Mar 2021 14:50:01 +0000

Hi Josephine,

Thanks, appreciate it. I believe 10 seconds a bit too long, may be 5 seconds?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Sent: 17 March 2021 8:10 PM
To: Saurabh Dadu <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Talkdesk Studio flow

Hi Saurabh,

We have fixed the Talkdesk call flow, that was raised by you few weeks back.

The following changes are made:

  1.  When a customer calls, IVR will play the welcome note and ask the customer to choose between “1.Record call” and  “2.Do not record”.  After 10 seconds if a customer doesn’t choose any number, the call will be automatically assigned to Agents Queue. IVR will not be repeated if they don’t press any number.
  2.  Outside Business hours, Non English Customers have an option to connect the call to an English agent.

Best regards,

Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​

+45 21684511

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