Subject: Talkdesk Studio flow
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Wed, 17 Mar 2021 14:40:05 +0000

Hi Saurabh,

We have fixed the Talkdesk call flow, that was raised by you few weeks back.

The following changes are made:

  1.  When a customer calls, IVR will play the welcome note and ask the customer to choose between “1.Record call” and  “2.Do not record”.  After 10 seconds if a customer doesn’t choose any number, the call will be automatically assigned to Agents Queue. IVR will not be repeated if they don’t press any number.
  2.  Outside Business hours, Non English Customers have an option to connect the call to an English agent.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/jp/gaming/products/gsp-602-1000414>

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