Subject: RE: APAC warranties excluding India
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Vamsy Maddipati (VAMM)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Tue, 16 Mar 2021 08:50:31 +0000

Hi all,

A reminder that we process SNOW elsewhere in APAC other than India and don’t include the article number for return. We are not able to send any return labels in APAC.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Heta Nyrhinen (HNYR)
Sent: 17. februar 2021 13:07
To: Innocent Bohui (INBO) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Vamsy Maddipati (VAMM) <[email-masked]>; Pritish Nandi <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: APAC warranties excluding India

Hi team,

In APAC we don’t collect the faulty products for RMAs. Only India is an exception with the SLTR process.

When sending a RMA request elsewhere in APAC, don’t include the Article nr. for return in the “Contact customer service macro”, as there won’t be a return and it confuses the Customer Service team.

I will try think about an automation for this, but the bottom line is that we always have to be aware in which country we are replacing and what are the warranty procedures there.

@Pritish Nandi<mailto:[email-masked]> Please inform the whole LSM team.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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