Subject: Re: Phone test - 10th March
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 10 Mar 2021 01:32:05 -0700 (MST)

Sure Sara, 

I will update them now. 

Regards, 
Pritish 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, March 10, 2021 1:58:35 PM 
Subject: RE: Phone test - 10th March 

Hi Pritish, 

We have removed the temporary numbers from TalkDesk now, 

Could you ask the agents to monitor if customers are still seeing US numbers or it’s the local code? 

Thank you! 

	

Best regards ​​ 

Sara Aknooni 
Project Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

From: Ashish Dabral <[email-masked]> 
Sent: Wednesday, March 10, 2021 9:06 AM 
To: Sara Aknooni (SRAK) <[email-masked]> 
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha <[email-masked]>; Pritish Nandi <[email-masked]> 
Subject: Phone test - 10th March 

		

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Hello Sara, 

I hope you are doing well. 

I have tested all inbound and outbound numbers and all numbers are working fine. 

I have attached results below for your reference. 

	

Country 	

Inbound 	

Outbound 	

Date 	

Remarks 

US 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

CA 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

BZ 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

MX 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

UK 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

FR 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

DE 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

DK 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

BE 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

NL 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

SE 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

NO 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

FL 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

ES 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

IT 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

BG 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

PL 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

JP 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

HK 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

AU 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

AT 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

CH 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

SG 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

CN 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

IN 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

IE 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

HU 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

RU 	

Working Fine 	

Working Fine 	

10-Mar-21 	

	

+44 2039664949 	

Working Fine 	

10-Mar-21 	

Agents test calls: 

	

Name 	

Quality 	

Background Noise 

Antonio Iunco 	

Good 	

No 

Ismael 	

Good 	

No 

Grace 	

Good 	

No 

Marika 	

Good 	

No 

Dipanshu 	

Good 	

No 

Rosette 	

Good 	

No 

Karin 	

Good 	

No 

Denisa 	

Good 	

No 

Regards, 
Ashish Dabral