Subject: RE: Phone test - 10th March
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha <[email-masked]>
Date: Wed, 10 Mar 2021 08:28:35 +0000

Hi Pritish,

We have removed the temporary numbers from TalkDesk now,
Could you ask the agents to monitor if customers are still seeing US numbers or it’s the local code?

Thank you!

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Ashish Dabral <[email-masked]>
Sent: Wednesday, March 10, 2021 9:06 AM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha <[email-masked]>; Pritish Nandi <[email-masked]>
Subject: Phone test - 10th March

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Hello Sara,

I hope you are doing well.

I have tested all inbound and outbound numbers and all numbers are working fine.

I have attached results below for your reference.

Country
Inbound
Outbound
Date
Remarks
US
Working Fine
Working Fine
10-Mar-21

CA
Working Fine
Working Fine
10-Mar-21

BZ
Working Fine
Working Fine
10-Mar-21

MX
Working Fine
Working Fine
10-Mar-21

UK
Working Fine
Working Fine
10-Mar-21

FR
Working Fine
Working Fine
10-Mar-21

DE
Working Fine
Working Fine
10-Mar-21

DK
Working Fine
Working Fine
10-Mar-21

BE
Working Fine
Working Fine
10-Mar-21

NL
Working Fine
Working Fine
10-Mar-21

SE
Working Fine
Working Fine
10-Mar-21

NO
Working Fine
Working Fine
10-Mar-21

FL
Working Fine
Working Fine
10-Mar-21

ES
Working Fine
Working Fine
10-Mar-21

IT
Working Fine
Working Fine
10-Mar-21

BG
Working Fine
Working Fine
10-Mar-21

PL
Working Fine
Working Fine
10-Mar-21

JP
Working Fine
Working Fine
10-Mar-21

HK
Working Fine
Working Fine
10-Mar-21

AU
Working Fine
Working Fine
10-Mar-21

AT
Working Fine
Working Fine
10-Mar-21

CH
Working Fine
Working Fine
10-Mar-21

SG
Working Fine
Working Fine
10-Mar-21

CN
Working Fine
Working Fine
10-Mar-21

IN
Working Fine
Working Fine
10-Mar-21

IE
Working Fine
Working Fine
10-Mar-21

HU
Working Fine
Working Fine
10-Mar-21

RU
Working Fine
Working Fine
10-Mar-21

+44 2039664949
Working Fine

10-Mar-21

Agents test calls:

Name
Quality
Background Noise
Antonio Iunco
Good
No
Ismael
Good
No
Grace
Good
No
Marika
Good
No
Dipanshu
Good
No
Rosette
Good
No
Karin
Good
No
Denisa
Good
No

Regards,
Ashish Dabral