Subject: Phone Test - 8th March
From: Ashish Dabral <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: hnyr <[email-masked]>, saurabh <[email-masked]>, Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Mon, 8 Mar 2021 02:22:01 -0700 (MST)

Hello Sara, 

I hope you are doing well. 

I have tested all inbound and outbound numbers except the below one. 

DK (Gaming) - Calls are not going through into ivr. Calls are directly landing into agents. We are checking with Talkdesk 

I have attached results below for your reference. 

Country 	Inbound 	Outbound 	Date 	Remarks 
US 	Working Fine 	Working Fine 	8-Mar-21 	
CA 	Working Fine 	Working Fine 	8-Mar-21 	
BZ 	Working Fine 	Working Fine 	8-Mar-21 	
MX 	Working Fine 	Working Fine 	8-Mar-21 	
UK 	Working Fine 	Working Fine 	8-Mar-21 	
FR 	Working Fine 	Working Fine 	8-Mar-21 	
DE 	Working Fine 	Working Fine 	8-Mar-21 	
DK 	Working Fine 	Working Fine 	8-Mar-21 	Gaming calls are landing directly to the agents 
BE 	Working Fine 	Working Fine 	8-Mar-21 	
NL 	Working Fine 	Working Fine 	8-Mar-21 	
SE 	Working Fine 	Working Fine 	8-Mar-21 	
NO 	Working Fine 	Working Fine 	8-Mar-21 	
FL 	Working Fine 	Working Fine 	8-Mar-21 	
ES 	Working Fine 	Working Fine 	8-Mar-21 	
IT 	Working Fine 	Working Fine 	8-Mar-21 	
BG 	Working Fine 	Working Fine 	8-Mar-21 	
PL 	Working Fine 	Working Fine 	8-Mar-21 	
JP 	Working Fine 	Working Fine 	8-Mar-21 	
HK 	Working Fine 	Working Fine 	8-Mar-21 	
AU 	Working Fine 	Working Fine 	8-Mar-21 	
AT 	Working Fine 	Working Fine 	8-Mar-21 	
CH 	Working Fine 	Working Fine 	8-Mar-21 	
SG 	Working Fine 	Working Fine 	8-Mar-21 	
CN 	Working Fine 	Working Fine 	8-Mar-21 	
IN 	Working Fine 	Working Fine 	8-Mar-21 	
IE 	Working Fine 	Working Fine 	8-Mar-21 	
HU 	Working Fine 	Working Fine 	8-Mar-21 	
RU 	Working Fine 	Working Fine 	8-Mar-21 	
+44 2039664949 	Working Fine 		8-Mar-21 	

Agents test calls: 

Name 	Quality 	Background Noise 
Antonio Iunco 	Good 	No 
Jessica 	Good 	No 
Ismael 	Good 	No 
Grace 	Good 	No 
Marika 	Good 	No 
Jouse 	Good 	No 
Dipanshu 	Good 	No 
Rosette 	Good 	No 
Karin 	Good 	No 

Regards, 
Ashish Dabral