Subject: FW: Sample order
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Wed, 3 Mar 2021 14:23:33 +0000

Hi Denisa,

I’m sorry that a master carton of headsets was sent to you. Please keep one of the headsets for yourself and return the 39 others with the attached return label.

The return label includes the instructions for contacting UPS. Please also print out the attached Return Acknowledgement document and put it inside the box.

Thank you so much and again my apologies for the inconvenience!

Have a nice day!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>

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From: EPOS Customer Service DK <[email-masked]>
Sent: 3. marts 2021 15:16
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: EPOS Customer Service DK <[email-masked]>
Subject: RE: Sample order

Hi Heta

Sorry for the inconvenience.
Please find the return label and RMA attached and forward it to the sender.

Thank you

Best regards​​
Sabina Tatiana Roman-Andersen
Customer Service Representative
+45 4470 0132
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: 2. marts 2021 16:08
To: EPOS Customer Service DK <[email-masked]<mailto:[email-masked]>>
Subject: RE: Sample order

Hi Sabina,

She received 40 headsets instead of one. Could you please advise on how to return them to Arvato? I guess we’ll need a return order to put them back to stock and then send her a return label.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C7e57b529ffd5490d4a7808d8de4ecf33%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637503777529692072%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2ejRbHUkOI24kdmlkr6%2FiEkRowGm1Dy0hLdlqmg6K7c%3D&reserved=0>

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From: EPOS Customer Service DK <[email-masked]<mailto:[email-masked]>>
Sent: 25. februar 2021 09:48
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: EPOS Customer Service DK <[email-masked]<mailto:[email-masked]>>
Subject: RE: Sample order

Hi Heta

Your order is hereby confirmed with the following sales order no:
SDK000001361

Best regards​​
Sabina Tatiana Roman-Andersen
Customer Service Representative
+45 4470 0132
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: 25. februar 2021 09:23
To: EPOS Customer Service DK <[email-masked]<mailto:[email-masked]>>
Subject: Sample order

Hi,

Could you please order 1x 508317 SC 165 USB to be delivered to the address below:

Name: Denisa Alexandra Magda

Address:
Line 1: Strada Colibiței nr. 8
Line 2: Scale. B, Apt. 31, 2nd Floor,
City: Bistrița
State/Province: Bistrița-Năsăud,
Zip/Postal Code: 420120
Country: Romania

Phone:
+40727699080

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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