Subject: Re: Anupam
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: "Matthew Broadley, MAEY" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Mon, 1 Mar 2021 22:55:58 -0700 (MST)

HI Sara and Matthew, 

Just one correction. His Teams accounts is [email-masked] . 

Regards, 
Pritish 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Matthew Broadley, MAEY" <[email-masked]> 
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, March 2, 2021 3:01:05 AM 
Subject: Anupam 

Hi Matthew, 

Anupam is the new LSM agent who has started working in your shift, he starts from 01:00 CET which is 11:00 your time. 

He is assigned to all English ring groups, including AUS, 

We will monitor the calls volume for a couple of weeks and decide if we need to have an English agent in APAC team. 

After analyzing the calls volume on Friday and today, I’m not sure if we need another agent in APAC, in addition to Jessica and Marica. 

Could you call him today and schedule a session to teach how to handle calls and run communication mainly with Australian customers? 

Heta has already planned a workshop where all agent has attended, Anupam also, but it would help him if you also give him some hints. 

Here is his email address and Teams Id: 

Anupam Tiwari 

Email: [ mailto:[email-masked] | [email-masked] ] 

Teams: [ mailto:[email-masked] | [email-masked] ] 

Thank you! 

	

Best regards ​​ 

Sara Aknooni 
Project Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

	

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cjocg%40eposaudio.com%7Cfd5ccfd9b0ab478a468b08d7bb59979b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637183865770799008&sdata=BXMQynvX%2FuQWt3Zsuv3DB9h1nePJBhPUMMUDthkfJjw%3D&reserved=0 | eposaudio.com ] · Follow us here 	

[ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio?lang=da ] [ https://www.linkedin.com/company/eposaudio/mycompany/ ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ]